Are Mobile Apps available?
At this time there is a Mobile App for the iPhone and Android.
How do I get enrolled for Mobile Banking access?
Simply, log into your Online Banking account, click “Other Services” from the main menu, click “Mobile” from the sub-menu. Read and accept the disclaimer then click “enroll”. It’s that easy.
Can I cancel Mobile Banking at anytime?
Yes, you can un-enroll Mobile Banking from your Online Banking account under “Other Services” then “Mobile” and click the “Un-enroll” button.
Can I change my Mobile Banking user name?
Yes, you can change your Mobile Banking user name from your Online Banking account, under “Other Services” then “Mobile”. Click “Change Login Details”. Change your username, enter your current pin number, confirm your current pin number and click “Submit”.
Can I have a separate Mobile Banking login id for everyone on my account or can there only be one Mobile Banking login ID?
For each Online Banking login ID, there can only be one mobile cell phone registered. If there are two or more people listed on an account and you all want Mobile Banking, each individual will need to be set up with their own Online Banking login.
Can I make a Mobile transfer to anyone and/or to any bank?
No, you can only transfer funds between Luzerne Bank accounts same as on your Online Banking accounts.
Can I pay bills through my Mobile Banking?
If you are enrolled in Online Bill Pay, you can pay bills on your iPhone or Android.
Can I re-enroll in Mobile Banking after I un-enroll?
Yes, you can enroll in Mobile Banking access from your Online Banking account under “Other Services” then “Mobile”. Read and accept the disclaimer then click “enroll”.
Can I use cash management with Mobile Banking?
Not at this time. Mobile Banking is currently only available to our retail Online Banking customers.
Do I have to sign up for Online Banking in order to have Mobile Banking?
Yes, Mobile Banking is a feature inside of our Online Banking application.
Does Mobile Banking work with all cell phone carriers?
Yes. There are no restrictions on cell phone carriers.
Does Mobile Banking work with all cell phones?
Mobile Banking works with any cell phone that has internet access/data package or has SMS text message capability.
How do I get a list of SMS text message commands?
Simply text, HELP ALL to 469228 to get a list of action commands. You can also call us at 570-288-4511 or email us at firstname.lastname@example.org to request a list.
How do I use the SMS text message service for Mobile Banking?
First, enroll in Mobile Banking from your account in Online Banking. After enroll, you will receive a text message on your mobile device. Reply “YES” to this text message to enable Mobile Banking’s SMS text message service on your mobile device.
How often do I need to change my pin number?
Mobile Banking pin numbers do NOT expire. You can change your mobile pin number as often or as little as you like.
I have an auto signature attached to each of my sent text messages. Will my signature cause errors when texting commands to Mobile Banking?
Yes, the system will think the signature is a part of the account nickname and return an error. You need to disable the text message auto signature feature before you send text inquiries to Mobile Banking.
I lost my cell phone, how do I stop access to my Mobile Banking?
Simply, log into your Online Banking account, click “Other Services” then “Mobile”. Here you can DISABLE mobile banking or UNENROLL from mobile banking.
If I don’t have a data package or internet access on my mobile device can I still use Mobile Banking?
Yes, if your mobile device is set up with SMS text message services, you can still interact with Mobile Banking through text messages.
Is Mobile Banking secure?
Yes, Mobile Banking uses the same multifactor authentication (MFA) security as your Online Banking account. You will be asked to answer one of your Online Banking security questions every time you log into Mobile Banking. Why? Most cell phone browsers can not store cookies.
Is there a delay in Mobile Transfers or is the transfer immediate?
Transfers in Mobile Banking are immediate between Luzerne Bank deposit accounts just like Online Banking.
Is there a fee for the Mobile Apps?
No, the Luzerne Bank Mobile Apps are free.
Is there a fee or charge to use Mobile Banking?
Luzerne Bank does not charge any fees for Mobile Banking access or for using Mobile Banking. However, your mobile device service may charge you for internet access and/or text messages on your mobile device.
SMS text messages give me an error when I try to request my account balance or transactions?
Mobile Banking’s SMS text message service requires each account in Online Banking to have a nickname. When creating nicknames in Online Banking, use only alpha and numeric characters. You might want to keep them short since you are using them to text.
What if I forget my Mobile Banking pin number and it is after hours?
You can change your pin number from your Online Banking account, under “Other Services” then “Mobile”. Click “Change PINs”. Enter a new pin number, confirm the new pin number and click “Submit”.
What if I think my Mobile Banking has been compromised and it is after hours?
You can Un-enroll or disable your Mobile Banking access from your Online Banking account.
What is the difference between “Un-enroll” and “Disable mobile access”?
“Un-enroll” will delete your Mobile Banking information from the system and you have to enroll again if you want Mobile Banking access. “Disable mobile access” simply disables the use of Mobile Banking but keeps your Mobile Banking information. After you disable your mobile access, the button will change to “Enable Mobile Access” in Online Banking.
Who do I contact for Mobile Banking help or Technical Support?
You may email us at email@example.com or call us at 570-288-4511
Will Mobile Banking time-out or kick me out?
Yes, Mobile Banking will log you off after 5 minutes of inactivity.