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We just can’t say it enough – our success is your success. And we want to help you achieve it. That’s why customer service is so important to us. We’re a team dedicated to serving you. You can count on our professionalism and discretion in handling all of your financial matters. Contact us with any questions or concerns.


We welcome you to visit with us at one of our branches located in Northeast, PA.Please see our locations page to find the branch near you or call us toll free at 1-800-447-9464.


Send your comments or questions to Luzerne Bank via email. (Do not include confidential information)


Lost/Stolen Debit Cards

During normal business hours please call 570-288-4511.

After hours please call 866-546-8273.

Telephone Banking

Contact our Telephone Banking for immediate access to account information. Available 24 hours a day.

Phone numbers:


570-602-4434 (Pittston – Scranton Areas)

Online Banking

Need your Online Banking password reset?

Enter your Login ID and on the password page please click the “Forgot your Password” link towards the bottom of the page. You will be asked one of your challenge questions then we will immediately send a temporary password to the email address we have on file. If you need further assistance please contact us at 570-288-4511 or email.


You can contact us by mailing correspondence to the following address:

Luzerne Bank

118 Main St.

Luzerne, PA 18709

Need help with your home loan payments?

If you’re a homeowner struggling with your loan payments, please contact us to discuss options that are available to you.  You may send an email to or phone us at 570-567-2095.  If sending an email, include your name and phone number where you can be reached.  Please do not include any
confidential personal or account information.